Your top customers are important to your brand and your bottom line, which is why they command nearly 100% of your proactive attention and resources. But what about the diamonds hiding in that bottom 80%? What about the extra revenue that can come with building those relationships without pulling resources away from your top customers?
ESG delivers Customer Success as a Service, helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people. We have a process-driven formula built on 15+ years helping our clients’ customers realize maximum value from their purchases. We’ve developed deep insights into successful customer lifecycle management strategies and provide people who will proactively manage outreach campaigns at specific stages of that lifecycle.
We help efficiently extend your customer coverage to complement your internal resources and strategy, all the while building value through the customer lifecycle — from onboarding to awareness building through usage, value realization and advocacy. At the end of the day, your bottom line grows, adoption goes up, churn goesdown, and customer relationships become stronger than ever.
Want to learn more about ESG? Fill out the adjacent form to download our Customer Success as a Service brochure. Or visit our website here.